Ika Ika Surf School IKA IKA Surf School

Privacy policy

Last updated · 2026-05-19

This policy describes how Ika Ika Surf School processes personal data collected through this website, the WhatsApp bot and lesson bookings.

Data controller

Ika Ika Surf School — P.º Guadalajara, 40, 38660 Playa de las Américas, Santa Cruz de Tenerife, España. Contact: info.ikaikasurfschool@gmail.com.

Data we process

Name, phone number (WhatsApp), optional email, language, booking data (course, date, time), and proof of deposit paid (handled by Stripe).

Purpose

To manage your booking, send class reminders, answer questions. We do not send marketing without explicit consent.

Legal basis

Performance of a contract (booking) and consent for messages that are not necessary for the booking, such as the review request. You can give that consent by ticking the box on the booking form or by replying to the WhatsApp bot when it asks you, and you can withdraw it at any time by telling the bot or writing to us.

Consent register

So that we can honour your decision we keep a separate register with your phone number, whether you accepted or not, the date, the language and the exact text you read, and — when consent is given over WhatsApp — the identifier of the message you replied with. It exists to show the decision was yours, and so we do not write to you again if you said no.

Third parties

Twilio (WhatsApp delivery), Stripe (deposit payment processing), Google (assigned instructor’s Calendar). We do not sell data.

Retention

Booking data is retained 5 years for accounting reasons. WhatsApp conversations are retained 24 months. The consent register is kept for as long as the school keeps sending these messages; refusals are kept indefinitely, because they are exactly what allows us not to write to you again.

Your rights

You can exercise access, rectification, deletion, objection, restriction and portability by writing to info.ikaikasurfschool@gmail.com.

Supervisory authority

Spanish Data Protection Agency (www.aepd.es).

Ika Ika Surf School · P.º Guadalajara, 40, 38660 Playa de las Américas, Santa Cruz de Tenerife, España · info.ikaikasurfschool@gmail.com